About Us
About ASCEND JEWELLERY
ASCEND JEWELLERY is an independent online jewellery brand. We design accessible, everyday pieces for people who want their accessories to feel considered rather than loud.
Who We Are
The store is owned and operated by DONELL E-COMMERCE HK LIMITED, a company registered in Hong Kong SAR. We are a small team working across design, sourcing and customer care, and we sell directly to customers online rather than through retail partners.
What We Do
Our collections cover bracelets, rings, necklaces and earrings. Each piece is chosen for how it wears day to day: comfortable, hard-wearing and easy to combine with what you already own. Full material and sizing details are listed on every product page, so you always know exactly what you are buying before you order.
How We Work
We keep the range tight and update it slowly. Products are added when we are satisfied with the finish, the fit and the price, and we would rather carry fewer pieces we stand behind than a catalogue we do not know.
What You Can Expect
- Free worldwide shipping on every order, with no minimum spend.
- Clear pricing at checkout, with no hidden handling fees.
- A 14-day right to cancel and a 30-day return window.
- Email support answered within 24 to 48 hours, Monday to Saturday.
Get in Touch
We would rather hear from you than have you guess. Any question about an order, a product or a return can go to hello@ascendjewellery.shop and a person will answer it.
DONELL E-COMMERCE HK LIMITED
RM 1302, 13/F Tung Lee Industrial Building, 9 Lai Yip Street, Kwun Tong, Hong Kong SAR
Business Registration Number: 81015260
Email: hello@ascendjewellery.shop