Contact information
Contact Us
Got a question about an order, a product or a return? We are here to help and we read every message.
hello@ascendjewellery.shop
We aim to respond within 24 to 48 hours, Monday to Saturday. For order-related enquiries please include your order number so we can help you faster.
Registered Business Address
DONELL E-COMMERCE HK LIMITED
RM 1302, 13/F Tung Lee Industrial Building
9 Lai Yip Street, Kwun Tong
Hong Kong SAR
Business Registration Number: 81015260
Customer Service Hours
Monday to Saturday, 09:00 to 18:00 Hong Kong Time (GMT+8). Messages received outside these hours are answered on the next working day.
Returns
Please do not send returns to the address above without contacting us first. Email us and we will confirm the correct return address and issue a return authorisation.